Write to the lunabet.nl editorial team
Have a question about something on this site, or want to share feedback about how we've covered Lunabet? The editorial team reads every message. Write to us at [email protected] and we'll get back to you within 48 hours.
Questions about your Lunabet account
We're an independent information portal — we don't run Lunabet, and we have no access to player accounts, deposits, withdrawals, bonus balances or any account settings. If something isn't working on your account side, or if you need help with a bonus, a withdrawal, or a technical issue, the operator's own support team is the only place that can help.
You'll find Lunabet's support channels on the operator's platform itself. We can't process account requests, and forwarding a message to us won't speed things along — it just adds a detour. Go straight to the operator's support instead.
Why this distinction matters
Lunabet runs the casino; we write about it. That split means we can stay independent and honest about what works and what doesn't. It also means we're built for a completely different job — ours is to inform and review, not to manage accounts or handle money. Operator support has the tools and the access you need; we don't.
Help with responsible gambling in the Netherlands
If gambling has stopped feeling like entertainment, or if you want to set limits on your own play, help is available. Open over gokken is a free, anonymous service run for players in the Netherlands — call 0800 24 000 22, use their chat, or reach them via WhatsApp. They can help you think through what's happening and point you toward support tailored to your situation.
If you want to register yourself on the national self-exclusion register, Cruks (the Centraal Register Uitsluiting Kansspelen) lets you block access to licensed Dutch operators across the board. Registration takes a few minutes and blocks you from every site holding a Dutch licence.
Gambling should stay a choice, not an obligation. If it stops feeling that way, these resources are there. 18+
Deze website is bedoeld voor informatie- en marketingdoeleinden. Lunabet.nl is geen casino en geen bookmaker, en wij organiseren geen kansspelen. De inhoud is uitsluitend bestemd voor personen van 18 jaar en ouder. Voor ondersteuning bij problematisch gokken: openovergokken.nl of 0800 24 000 22.